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Cookies and How They Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you’d expect
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about all the cookies we use below.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies, we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however, doing so will likely mean that our site will not work as you would expect.

More about our Cookies

Website Function Cookies

Cookies are set by:

  • Google

Our Own Cookies

We use cookies to make our website work. There is no way to prevent these cookies being set other than to not use our site.

Social Website Cookies

So you can easily share our content on the likes of Facebook and Twitter, we have included sharing buttons on our site.

Cookies are set by:

  • Facebook
  • Twitter

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Visitor Statistics Cookies

  • We use cookies to compile visitor statistics, such as;
  • How many people have visited our website
  • What type of technology they are using (e.g. Mac or Windows, which helps to identify when our site isn’t working as it should for particular technologies)
  • How long they spend on the site
  • What page they look at
  • Etc...
  • This helps us to continuously improve our website. These programs also tell us how people reached this site (e.g. from a search engine) and whether they have been here before, helping us to put more money into developing our services for you instead of marketing spend.

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (learn how here). Doing so, however, will likely limit the functionality of our and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

Confirmation of Booking

To ensure a smooth arrival, kindly provide your estimated arrival time. Check-in is available between 1:00 PM and 5:00 PM.
Arrivals after 5:00 PM may incur a surcharge.

Payment & Cancellation Policy

As a small boutique hotel, late cancellations significantly impact our operations. We strongly recommend travel insurance to protect against unforeseen changes to your itinerary.

Standard Cancellation & Modification Policy

  • Cancellations made more than 7 days prior to arrival – No charge applies.
  • Cancellations within 7 days of arrival or no-shows – 100% of the full booking cost will be charged to the credit card on file.
  • Modifications – Changes can be made up to 7 days prior to arrival; however, modification or cancellation fees may apply depending on the requested changes.
  • Special Promotional Rates & Packages – Some exclusive offers require full prepayment and are non-refundable and non-changeable. These conditions are clearly stated on the terms and conditions page of each offer.

Group & Third-Party Bookings

  • Online bookings are limited to a maximum of four (4) rooms per reservation.
  • Bookings of five (5) or more rooms or reservations made via travel agents, wholesale travel companies, or other third parties are subject to a 30-day payment and cancellation policy:
    • Full payment will be taken 30 days prior to arrival.
    • Cancellations within 30 days of arrival are non-refundable.

Special Event & Concert Date Bookings

  • Reservations made for concerts or special events are non-refundable and non-transferable.

Unforeseen Circumstances

  • In the event of weather disruptions, road closures, pandemics, flight cancellations, or event cancellations, our standard cancellation policy applies, as these circumstances are beyond our control.

Payment Information

  • Full payment is required at the time of booking.
  • A 2% credit card processing fee applies to all credit card payments made at the hotel.
  • Bank deposits are accepted—please contact us at info@countyhotel.co.nz for details.
  • A valid credit card is required on file for incidentals, regardless of the payment method used.

Third-Party Bookings

Reservations made via third-party booking platforms may be subject to different terms and conditions. Please refer to the respective platform’s policies for details.

For any questions or further clarification, please contact us at info@countyhotel.co.nz.

Social Media Competitions -Terms and Conditions.

Please review our terms and conditions of social media competitions here.